“We were completely integrating that company’s platform applications into our suite of experiences, and there were some huge challenges around consolidating accounts,” says Nora Drago, a senior product manager at Toast. The company wanted a better unified OAuth authentication workflow across its applications, particularly since the company had recently acquired a new payroll company that would need to be integrated with the rest of Toast’s infrastructure. In 2019, Toast began exploring the possibility of using a third-party Identity-as-a-Service (IDaaS) provider. Mending a “Disjointed” Authentication Experience "In order to make that transition, we needed to find the right authentication provider to transition to." “Our web application had become more of a monolith as time progressed, and we wanted to move off that monolith and toward a more microservice world,” says Chance Kirsch, Toast’s staff software engineer. But in the midst of this growth, Toast discovered that its own legacy systems needed an upgrade. Toast’s innovative platform has earned it tens of thousands of customers and a $4.9 billion valuation since its founding in 2013. In an industry long dominated by cumbersome and expensive platforms, Toast’s solution makes it easy for staff to communicate, managers to make changes, and customers to order and pay. Toast is a restaurant point-of-service (POS) provider that operates on the principle that POS systems should simplify that dance, not act as a stumbling block. Every restaurant, during every shift, performs a complex dance between front of house workers, kitchen staff and customers.
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